We currently ship to USA & Canada. (except PO boxes, APO/FPO and US Territories).
Unfortunately you don't have the ability to change or cancel your order on the site, but if you would like to make any modifications, please reach out to firstname.lastname@example.org and we will be glad to assist you!
We accept Visa, Mastercard, and Amex
Returns & exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
BeWea does not offer free shipping on returns unless the product arrives damaged or the wrong item(s) was shipped to you. We recommend that you use a traceable method of shipping so you can track return delivery, when returning item(s) with your own label.
All shipping charges are non-refundable.
You can always contact us for any return question at firstname.lastname@example.org.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized or monogrammed items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping & delivery
We now offer free shipping on select items within Canada! Free shipping items are noted in their product description.
All orders $100+ also qualify for free shipping.
All other standard shipping rates are calculated at checkout.
In a rush? Express shipping rates are available for selection at checkout.
We will package your whole order and send you a shipment email with tracking information.
We try to re-use lightly used boxes and reclaimed materials that come to us from vendors and partners whenever we can instead of tossing them out. We hope you'll find ways to recycle or re-use them afterwards as well!
Yes, we are partnered with Planet Air and we offset the carbon footprint created by shipping and transporting every single product offered on our site.
Yes! It's very important to us that your items arrive to you in as minimal and eco-friendly packaging as possible. We use gently used and recyclable boxes or compostable mailers.
All orders are packed without any plastic bubble wrap, but don't worry, for fragile items - we pack them safely in recycled kraft paper or crinkle.
We use kraft paper packing tape and even our BeWea stickers are biodegradable!
To unsubscribe from a BeWea email, you can always click the "unsubscribe" button in the bottom of any email you receive. If you are have any issue, please do not hesitate to contact us at email@example.com.
As a proud member of 1% for the Planet, we pledge to donate at least 1% of every sale to support environmental non-profit organizations. We are also partnered with Planet Air to carbon offset the shipping of every single order that comes through our marketplace.