We currently ship to USA & Canada. (except PO boxes, APO/FPO and US Territories).
Unfortunately you don't have the ability to change or cancel your order on the site, but if you would like to make any modifications, please reach out to email@example.com and we will be glad to assist you!
We accept Visa, Mastercard, and Amex
Returns & exchanges
We have a 100% happiness guarantee return policy!
Within 30 days of receiving your item, if for any reason you are not happy with your purchase you can request a return or replacement.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org. We’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
BeWea does not offer free shipping on returns unless the product arrives damaged or the wrong item(s) was shipped to you. We recommend that you use a traceable method of shipping so you can track return delivery, when returning item(s) with your own label.
All shipping charges are non-refundable.
You can always contact us for any return question at email@example.com.
DAMAGES & ISSUES Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
EXCEPTIONS Certain types of items cannot be returned like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS We will notify you once we’ve received and inspected your return and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping & delivery
Orders $100+ qualify for free standard shipping within Canada!*
*Some exclusions apply including oversized or heavyweight items. All exclusions are noted within the individual product listing.
UPS Standard Within Canada: between 3-6 business days
UPS Express Saver Within Canada: between 2-3 days
UPS Standard To USA: between 4-8 business days
UPS Express to USA: between 3-4 days
Next Day: Available only to Greater Toronto Area Addresses if ordered before 11am ET.
We will package your order and send you e-mail notifications with tracking information and updates. You can also subscribe for SMS shipping updates at checkout.
We try to re-use lightly used boxes and reclaimed materials that come to us from vendors and partners whenever we can instead of tossing them out. We hope you'll find ways to recycle or re-use them afterwards as well!
Yes, we are partnered with Planet Air and we offset the carbon footprint created by shipping and transporting every single product offered on our site.
Yes! It's very important to us that your items arrive to you in as minimal and eco-friendly packaging as possible. We use gently used and recyclable boxes or compostable mailers.
All orders are packed without any plastic bubble wrap, but don't worry, for fragile items - we pack them safely in recycled kraft paper or crinkle.
We use kraft paper packing tape and even our BeWea stickers are biodegradable!
To unsubscribe from a BeWea email, you can always click the "unsubscribe" button in the bottom of any email you receive. If you are have any issue, please do not hesitate to contact us at firstname.lastname@example.org.
As a proud member of 1% for the Planet, we pledge to donate at least 1% of every sale to support environmental non-profit organizations. We are also partnered with Planet Air to carbon offset the shipping of every single order that comes through our marketplace.